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SHIPPING

Following is the progress of your order:

FIRST: After you finish your order, it will be captured and transfer to "Processing" process. This process would take 1-2 days to complete.


SECOND: After the "Processing" process, your order will be ready to shipped out. We will send you the tracking number via the email that you used when placing your order. The shipping time would take from 7 to 20 business days.


* Please note that shipping in Holiday season would take 5 - 7 business days more than usual.


Please see our Shipping page for more details

After we shipped your order out, an email which is entitled "A shipment from order #GIFTxxxxxx is on the way" will be sent to the email that you used when placing your order.

After that, click/tap on the button "View your order" then you will land to your order's status page where you can track your order.

You should see tracking events within 48-72 hours after you have received the tracking number/ID. 
The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs.

Please note that tracking information can be displayed after your order started being shipped.

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order

We' re happy to offer clear, flat-rate insured shipping worldwide. Shipping to the United States is$4.99 and International Shipping is $5.99. All orders over  $29.99qualify for free shipping.

We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products.
Please rest assured if all items from your order do not arrive at once, the rest of your order is on its way!

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PAYMENT

We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. 
So you can choose the most suitable one for you. All products are set in USD Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

Our products are set in USD Dollar. Fortunately, our system will automatically convert it for you, don't worry!

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS are managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

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POST - PURCHASE

Especially shipping factor, that eventually make our products defective or damaged.


If you received a defective/damaged item, please kindly Contact us, tell us about your problem(s) and don't forget to attach photos/videos that clearly show the problem for better support.


There are 3 options that we can offer, we will send you a replacement, you return our product to get a full refund or you can keep the product and we refund 50%. Please be informed that you can only choose 1 of 3 options above, and it is the final solution for your request.

We accept returns on products which were shipped out by us and the item is defective due to an error on our end (e.g. wrong item, damaged or faulty)

Please refer to our Refund Policy


Need more help? Contact us by replying to one of our emails starting with “MY ORDER HAS PROBLEMS” for better support.

There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are not able to pick up the packet when the delivery person attempted to deliver it to you.

In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.

Otherwise, we are willing to send you a replacement. If the second packet can not reach you, we are sorry to tell you that we are not able to help you out with this.

Can not find the answer you need? Contact us: Click Here

IP Policy

The Company is committed to protecting its own intellectual property, such as information, processes, and technology, from infringement by others. The Company's informational tools are available at our disposal because of significant investments of time and Company funds. If our intellectual property is not properly protected, it becomes available to others who have not made similar investments. This would cause us to lose our competitive advantage and compromise our ability to provide unique services to our customers.

The Company's intellectual property includes confidential Company business information, trade secret technology (such as computer software and systems and knowhow related to them), patented inventions and processes, trademarks and service marks, trade dress, and copyrighted works. It is the responsibility of every Company employee to help protect Company intellectual property. It is the responsibility of Company managers and supervisors to foster and maintain awareness of the importance of protecting the Company's intellectual property.

The Company also is committed to respecting the intellectual property of others. The rules with respect to intellectual property, including misappropriation of business information and trade secrets (e.g., computer systems, software, and related knowhow) and infringement of patents, trademarks and service marks, trade dress, and copyrights, are complex, so you should seek expert advice from the Company's attorneys to address specific issues that arise with respect to our business. In many instances the Company's attorneys can perform searches for pre-existing patents, trademarks or service marks, or copyrights and help you avoid infringing conduct. Company attorneys also can evaluate business information to help you avoid infringing conduct.

In case you notice about the infringement of your copyright(s), please contact us by sending an email to support@Giftufo.com